ProLinx 6201-WA-DFNT to DFNT Guide d'installation télécharger pdf (Page 38)

6201-WA-DFNT ♦ ProLinx Wireless Support, Service & Warranty

High Speed Wireless EtherNet/IP Gateway

Page 38 of 45 ProSoft Technology, Inc.

August 12, 2008

North America/Latin America (excluding Brasil) (location in California)

+1.661.716.5100, [email protected] (mailto:support@prosoft-

technology.com)

Languages spoken include: English, Spanish

For technical support calls within the United States, an after-hours answering

system allows pager access to one of our qualified technical and/or application

support engineers at any time to answer your questions.

Brasil (location in Sao Paulo)

+55-11-5084-5178 , [email protected] (mailto:eduardo@prosoft-

technology.com)

Languages spoken include: Portuguese, English

7.2 Return Material Authorization (RMA) Policies and Conditions

The following RMA Policies and Conditions (collectively, "RMA Policies") apply to

any returned Product. These RMA Policies are subject to change by ProSoft

without notice. For warranty information, see "Limited Warranty". In the event of

any inconsistency between the RMA Policies and the Warranty, the Warranty

shall govern.

7.2.1 All Product Returns:

a) In order to return a Product for repair, exchange or otherwise, the

Customer must obtain a Returned Material Authorization (RMA) number

from ProSoft and comply with ProSoft shipping instructions.

b) In the event that the Customer experiences a problem with the Product for

any reason, Customer should contact ProSoft Technical Support at one of

the telephone numbers listed above (page 37). A Technical Support

Engineer will request that you perform several tests in an attempt to

isolate the problem. If after completing these tests, the Product is found to

be the source of the problem, we will issue an RMA.

c) All returned Products must be shipped freight prepaid, in the original

shipping container or equivalent, to the location specified by ProSoft, and

be accompanied by proof of purchase and receipt date. The RMA number

is to be prominently marked on the outside of the shipping box. Customer

agrees to insure the Product or assume the risk of loss or damage in

transit. Products shipped to ProSoft using a shipment method other than

that specified by ProSoft or shipped without an RMA number will be

returned to the Customer, freight collect. Contact ProSoft Technical

Support for further information.

d) A 10% restocking fee applies to all warranty credit returns whereby a

Customer has an application change, ordered too many, does not need,

etc.

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ProLinx 6201-WA-DFNT to DFNT Guide d'installation Page 38